Our Return & Exchange Policy
Holiday Return Policy
Gift purchases made between November 1, 2012, and December 24, 2012, qualify for our Holiday Return policy. Qualifying products may be returned through February 28, 2013. Products must be in brand new condition to be eligible for a full refund.
Whether you’ve changed your mind or your prescription, our return policy is breezy and stress-free.
- How long do I have to return my item?
- How do I make a return?
- Where do I send my return?
- Are there any return shipping fees?
- When will I receive my refund?
- How do I return an item from a buy one, get one half off or free offer?
How long do I have to return my item?
If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 30 days from the purchase date, as long as the purchase shows no signs of use. All returns must be in original condition.
How do I make a return?
If you would like to return an item, please contact us for authorization on a return. You will be issued a Return Merchandise Authorization Number (RMA) and instructions on how to send your order back to us. Returns received without an RMA will be sent back to the customer, no exceptions.
Where do I send my return?
Once you've received your RMA number, please send your package to 1300 Windhorst Way, Ste A, Greenwood, IN 46143.
Are there any return shipping fees?
We do not refund any shipping costs. This means that your refund will not include shipping charges previously paid for USPS First-Class Mail, USPS Priority Mail, USPS Express Mail, or USPS Global Express Mail (International orders), or shipping charges incurred upon returning the merchandise.
When will I receive my refund?
The product(s) will be inspected upon receipt. All returns must be in resalable condition and all original packaging (including invoice) must be in place for full credit to be issued. No credit or exchange will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will refund your credit card and send you an email stating that your return is completed. Credits normally take 3-5 business days to appear on your credit card statement.
How do I return an item from a buy one, get one half off or free offer?
If you are unhappy with your discounted item, you may return or exchange the item for another item of equal or lesser regular price value. If you choose to return the item, you will receive a credit for the purchase price of the item. Free items may only be exchanged for another item of equal or lesser value of the free item's original price. Refer to our returns policy above for more details. If you have questions, call our customer service team at 1-800-210-3975. We're always here happy to help!
Need a different size or style? Our hassle-free exchange policy is oh-so easy.
Can I exchange my item?
You can exchange your purchase for up to 30 days from the purchase date. All product exchanges should include the original invoice and be mailed to the address noted above.
How do I make an exchange?
If you would like to make an exchange within 30 days of your purchase date, please mail all unwanted items along with the original invoice to 1300 Windhorst Way, Ste A, Greenwood, IN 46143. Additionally, please call or email us right away with the style and color of the new readers you would like. This way we can place the new pair on hold for you.
When will my new item be shipped?
Once we have received your return, the product(s) will be inspected by our fulfilment team. All exchanges must be in resalable condition and all original packaging (including invoice) must be in place. We will be unable to process your exchange if the product shows signs of use. Exchanges will ship out as soon as we receive the original order.