Our Return & Exchange Policy



Returns

Whether you've changed your mind or your prescription, our return policy is easy and stress-free.

How long do I have to return my item?

If you are not 100% satisfied with your purchase, simply return it for a full refund up to 90 days after your purchase date.* All returned items must be in their original condition. If you have any questions about our return process, give us a call at 1-800-210-3975, email us, or chat us. We're happy to help!

*Customizable reading glasses (typically ordered with different powers for each eye) are non-returnable.

How do I make a return?

To return an order that was placed when signed into your Readers.com account:

  1. Sign in and visit your My Account page.
  2. Click on the appropriate order number from the Order History section.
  3. Select the item(s) you wish to return and click 'Next'.
  4. Follow the steps to begin your return. You'll be asked to select the reason for your return, and you'll have the option to print a return label.

To return an order that was placed as a guest:

  1. Visit the Manage Returns page.
  2. On the right side of the page, enter the following information: order number, email address used to place the order, and the ZIP code of your shipping address.
  3. Once you've entered this information, you'll see a summary of your order. Select the item(s) you wish to return and click 'Next'.
  4. Follow the steps to begin your return. You'll be asked to select the reason for your return, and you'll have the option to print a return label.

You may also click here to download and complete a return form. Please send it back to us with your original invoice and your item(s) to the following address: Readers.com ATTN: Returns, 1300 Windhorst Way, Ste A, Greenwood, IN 46143. Please place your return item(s) and original invoice in your Readers.com box. Please note that you will need to use a different box if your item(s) shipped to you via USPS Priority Mail. Please use the online returns process described above if you would like a shipping label provided for you.

Please note: If your items were originally sent to you via Priority Mail, you'll need to use a different box to ship your items back to us. Return shipping charges are the responsibility of the customer and are not refunded.

Where do I send my return?

Please send your package and return slip to 1300 Windhorst Way, Ste A, Greenwood, IN 46143. We'll happily get to work processing your return right away!

Are there any return shipping fees?

Unfortunately, we are unable to refund any shipping costs. This means that your refund does not include shipping charges previously paid for USPS First-Class Mail, USPS Priority Mail, USPS Priority Mail Express, or USPS Priority Mail Express International, or shipping charges incurred upon returning the merchandise. However, we do not charge you a restocking fee when you return an item to us.

How do I return a broken or defective item?

If you received a broken or defective item, please give us a call at 1-800-210-3975, email us, or chat us so we can get it taken care of right away! If your item(s) break as a result of a manufacturing defect* within 90 days of your purchase date, let us know so we can work to issue you a replacement free of charge.

*Please note: We are unable to offer refunds for accidental damage or wear of product caused by the customer.

When will I receive my refund?

We will inspect all items upon return to ensure they are in their original condition and do not show any signs of use. Once we have received your return in our warehouse, we will refund your original form of payment and send you an email once your return is complete. Please allow at least 3-5 business days for your refund to appear on your credit card statement.

Can I return items from a BOGO offer?

Any items purchased during a Buy One Get One deal can be returned for an exchange or for store credit. Items purchased during a BOGO sale are viewed as pairs, one being the purchased pair and the other being the free pair.

If both items from a BOGO are returned at the same time, the full amount of the purchase can be refunded in the form of an in-store credit or refund back to the original form of payment.

The purchased or free items from a BOGO sale are eligible individually for exchange for any item of equal original value.

If only one item from a BOGO sale is returned for in-store credit, the full amount of that original item will be credited to the in-store account.

If only one item from a BOGO sale is returned for a refund back to the original form of payment, the cost of the original purchase will be split equally between the two items.


Exchanges

Need a different size or style? Our hassle-free exchange policy is oh-so easy.

Can I exchange my item?

You can exchange your purchase for up to 90 days from the purchase date.* All product exchanges should follow the instructions below (See "How do I make an exchange?") and be mailed to Readers.com ATTN: Returns, 1300 Windhorst Way, Ste A, Greenwood, IN 46143.

Any items purchased during a Buy One Get One deal can be returned for an exchange or for store credit. Items purchased during a BOGO sale are viewed as pairs, one being the purchased pair and the other being the free pair.

If both items from a BOGO are returned at the same time, the full amount of the purchase can be refunded in the form of an in-store credit or refund back to the original form of payment.

The purchased or free items from a BOGO sale are eligible individually for exchange for any item of equal original value.

If only one item from a BOGO sale is returned for in-store credit, the full amount of that original item will be credited to the in-store account.

If only one item from a BOGO sale is returned for a refund back to the original form of payment, the cost of the original purchase will be split equally between the two items.

*Please note that customizable reading glasses (typically ordered with different powers for each eye) are final sale and cannot be exchanged.

How do I make an exchange?

To exchange an order that was placed when signed into your Readers.com account:

  1. Sign in and visit your My Account page.
  2. Click on the appropriate order number from the Order History section.
  3. Select the item(s) you wish to exchange and click 'Next'.
  4. Follow the steps to begin your exchange. You'll be asked to select the reason for your exchange, and you'll have the option to print a return label.
Your refund will be issued in the form of a Readers.com store credit, which will be available to use on your next order as a payment method on the checkout page.

To exchange an order that was placed as a guest:

Click here to download and complete a return form, and then mail it back with your item(s) to Readers.com ATTN: Returns, 1300 Windhorst Way, Ste A, Greenwood, IN 46143. Additionally, please call or email us right away with the style and color of the new readers you would like. This way we can place the new pair on hold for you.

*If you received a broken or defective item, please call us at 1-800-210-3975, email us, or chat us so we can send you a replacement right away.

When will my new item be shipped?

If you have a Readers.com account, simply log in, order your new item for exchange, and we'll get to fulfilling your order right away. If you do not have a Readers.com account, we will ship out your exchange as soon as we receive your original order. Please note that we are only able to accept items for exchange that do not show any signs of use.

Have questions about our Return and Exchange Policy? At Readers.com, we're always here to help. Please visit our contact page and we'll help you find what you need!