Our Return & Exchange Policy
Whether you’ve changed your mind or your prescription, our return policy is breezy and stress-free.
- How long do I have to return my item?
- Holiday Shopping Extension:
- How do I make a return?
- Where do I send my return?
- Are there any return shipping fees?
- When will I receive my refund?
- How do I return an item from a buy one, get one half off or free offer?
How long do I have to return my item?
If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 30 days from the purchase date, as long as the purchase shows no signs of use. We’d appreciate if your returns were in their original packaging and condition, but if you do not still have the original packaging, just give us a call and let us know.
Holiday Shopping Extension:
Any item purchased between 11/1/13 and 12/31/13 may be returned or exchanged until 1/31/2014.
How do I make a return?
If you would like to return an item, please fill out the return form on the back of your invoice, and then mail it back with your item(s) to 1300 Windhorst Way, Ste A, Greenwood, IN 46143.
Where do I send my return?
Please send your package and return slip to 1300 Windhorst Way, Ste A, Greenwood, IN 46143. We’ll happily get to work processing your return right away!
Are there any return shipping fees?
Unfortunately, we are unable to refund any shipping costs. This means that your refund does not include shipping charges previously paid for USPS First-Class Mail, USPS Priority Mail, USPS Priority Mail Express, or USPS Priority Mail Express International (International orders), or shipping charges incurred upon returning the merchandise. However, we do not charge you a restocking fee when you return an item to us.
When will I receive my refund?
The product(s) will be inspected upon receipt. All returns should be in resalable condition, and all original packaging should be in place for full credit to be issued. Unfortunately, we are unable to provide credit or an exchange if the product is damaged or in used condition. Even though we have a guarantee, it is unable to cover accidental damage or wear of product caused by the customer. Once we have received your return at our warehouse, we will refund your credit card and send you an email stating that your return is completed. Credits normally take 3-5 business days to appear on your credit card statement.
How do I return an item from a buy one, get one half off or free offer?
If you are unhappy with your discounted item, you may return or exchange the item for another item of equal or lesser regular price value. If you choose to return the item, you will receive a credit for the purchase price of the item. Free items may only be exchanged for another item of equal or lesser value of the free item's original price. Refer to our returns policy above for more details. If you have questions, call our customer service team at 1-800-210-3975. We're always here happy to help!
Need a different size or style? Our hassle-free exchange policy is oh-so easy.
Can I exchange my item?
You can exchange your purchase for up to 30 days from the purchase date. All product exchanges should include the completed return form found on the back of your invoice and be mailed to 1300 Windhorst Way, Ste A, Greenwood, IN 46143.
How do I make an exchange?
If you would like to make an exchange within 30 days of your purchase date, please fill out the enclosed form and mail all unwanted items to 1300 Windhorst Way, Ste A, Greenwood, IN 46143. Additionally, please call or email us right away with the style and color of the new readers you would like. This way we can happily place the new pair on hold for you.
When will my new item be shipped?
Once we have received your return, the product(s) will be inspected by our Fulfillment team. All exchanges should be in resalable condition, and all original packaging (including invoice) should be in place. We will be unable to process your exchange if the product shows signs of use. Exchanges will ship out as soon as we receive the original order.Have questions about our Return and Exchange Policy? At Readers.com, we’re always here to help. Please visit our contact page, and we’ll help you find what you need!