Shipping Information
Free Shipping on all orders over $30
All orders over $30 within the Continental United States receive free USPS First-Class Mail shipping. USPS Priority Mail and USPS Express Mail shipments will incur additional fees (see below).
Shipping Methods
All products, with the exception of Coyote Polarized Readers, are shipped from our warehouse in Greenwood, Indiana via USPS. Shipping options are listed below with estimated delivery times. The USPS does not guarantee delivery times for First-Class Mail or Priority Mail.
- First-Class Mail (estimated 3-5 business days): $2.95 or FREE for orders over $30 being shipped within United States.
- Priority Mail (estimated 2-3 business days): $4.95
- Express Mail (1-2 business days): Based on location and weight, starting at $13.00
You will be able to choose your shipping method on the checkout page.
Same-Day Shipments before 2:00PM EST
All orders placed before 2:00 PM EST Monday-Friday will be shipped from our warehouse on the day the order is placed. If you order on Saturday, Sunday, or on a holiday, your order will ship the following business day. *Please note that shipments for Coyote Polarized Readers may be delayed as these products ship directly from the supplier.
International Orders
Readers.com is pleased to offer International Shipping! Packages usually arrive within 5-7 business days and are insured against lost or damage at no additional cost. International shipping rates start at $23.95 and are non-refundable. All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. Readers.com has no control over customs duties, import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package. We do not have any control over how long a package will take to get through Customs, and cannot be responsible for any delays experienced. Please be aware that USPS Express Mail will require a signature upon delivery. To provide safety and security for all online shoppers, international customers may be asked to fax a copy of their photo identification and both sides of their credit card before their order is processed.
Military Addresses
We love shipping to our Military friends! Unfortunately, we cannot guarantee delivery time to military addresses. It takes 1-3 days for Priority Mail to arrive at the primary military post office, and 2-9 days for First Class Mail. From there, the package is under the control of the military mail system. Your order should arrive in about the same amount of time as other packages from the U.S. (in most cases 7-14 days). The actual transit time depends on where you are stationed. If you have any problems entering your APO/FPO address information please contact Customer Service by e-mail at info@readers.com, which will be answered within 24 hours.
Order Tracking
Packages shipped within the United States are shipped with a delivery confirmation number. This means your tracking information will not be available until your order has been delivered. It is not uncommon for packages to show only confirmation of delivery, and not an origin scan. Please be aware that the USPS provides only a delivery confirmation service for most destinations, not a tracking service. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery.
Lost Shipments
All shipments will be considered lost if they have not arrived after 20 business days. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund.
Incorrect Addresses
Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.
Guaranteed Delivery
We guarantee that your package will be delivered to the address you provided to us. If your package is lost by the carrier, we'll replace it - FREE.
Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you did not receive your package, you must file a claim directly with the carrier using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via USPS First-Class Mail.
Conditions:
- You must allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.
- You must notify us by email if your package has not arrived, or if you received damaged merchandise.
- If the carrier can provide confirmation that the package was delivered, we will not send a replacement.