Can I return items purchased during a BOGO offer for a refund or exchange?

Any item purchased during a Buy One Get One Free (“BOGO”) offer may be returned for an exchange or refund. 

Exchanges

 Items from a BOGO deal are individually eligible to exchange for any item that is of equal or lesser value than the original item’s full price. Any price difference between the original item(s) and the new item(s) will be refunded or charged to your original form of payment. Please see the example below.

Returns

Items purchased during a BOGO offer are viewed as pairs. The BOGO offer applies to the lower-priced item in the pair, making the lower-priced item free. If a return is necessary, each item in the pair has a new, equal value based off of the order total for the two items minus shipping charges. Returning any of the items from a BOGO offer will refund the new value of the returned item to your original method of payment. Please see the examples below.

Example for Exchanging One Item from a BOGO Offer

The order contains two items: Item #1 is $14.95 and Item #2 is $18.95. If an exchange is set up for Item #1, any item that is priced $14.95 or less is eligible for the exchange. If an exchange is set up for Item #2, any item that is priced $18.95 or less is eligible for the exchange. Any price difference between the original item(s) and the new item(s) will be refunded or charged to your original form of payment.

Example for Returning One Item from a BOGO Offer

The order contains two items: Item #1 is $14.95 and Item #2 is $18.95. The order total (minus shipping) is $18.95 (the BOGO offer applies to Item #1), meaning each item now has a value of $9.48, or half the order total. Because the order total is divided equally between the two items, the refund amount will be $9.48 regardless of which pair is returned. Refunds do not include shipping charges.

Example for Returning Both Items from a BOGO Offer

The order contains two items: Item #1 is $14.95 and Item #2 is $18.95. The order total (minus shipping) is $18.95 (the BOGO offer applies to Item #1), meaning each item in the pair now has a value of $9.48, which is half of the order total. Returning both items will refund $18.95 (plus any applicable tax) back to the original method of payment. Refunds do not include shipping charges.

 

 

Customer Happiness Team