Tracking says my package was delivered but it’s not here. What do I do?
Occasionally, packages are scanned by the mail carrier as delivered but not taken off the truck and left at your home. Generally, the package is delivered the following day. We ask that you wait for the full estimated shipping timeframe listed on our site before reaching out to our team to claim a lost package. If the package is unable to be located and the shipping timeframe has passed, we’ll file a lost package claim on your behalf.
If your package is marked delivered by the carrier but you did not receive it, you can always reach out to your local carrier depot, typically your local post office.
You can contact our Customer Happiness Team at 1-800-210-3975 or email us at firstname.lastname@example.org.