How do I return my order for a refund or exchange?
Visit our Manage Your Returns page to set up your return electronically. Please remember, the majority of our customers take advantage of our Guest Checkout feature, which means most customers will need to use the “Don’t Have an Account?” side of the webpage.
You are more than welcome to return your reading glasses without using the electronic returns page. Please include a copy of your invoice with your return.
If you would like to exchange your item for another, please email firstname.lastname@example.org or call our Customer Happiness team at 1(800) 210-3975 so that we can reserve your selection until we receive your return.
All U.S. exchanges are mailed from our warehouse via USPS First Class mail at no cost to you. Non-U.S. orders will incur applicable shipping charges. Any difference in price will be charged or refunded to your original form of payment.
Our return address is:
1300 Windhorst Way, Ste A
Greenwood, IN 46143
All returns must be in like-new condition to be accepted for a refund or exchange. You may refer to our Happiness Guarantee for more details. Refunds will be issued to your original method of payment unless you have requested otherwise. You will receive a confirmation email once your refund has been submitted.
Please let us know if you would like a prepaid return label, and we will email one to you. Please note that if you would like a return label, $2.95 will be charged to your account.
Note: International customers wishing to initiate a return or exchange will be responsible for all return shipping costs as we are unable to offer international return labels.