Are your return shipping labels free?
We understand that finding the right reading glasses over the internet can be challenging. We allow returns and exchanges within 90 days of the date of purchase as many times as necessary to get each customer the right item for their needs. We do not provide free return shipping labels to send the return item(s) back to us, but we do pay to ship any exchange items back out to U.S. customers.
If you choose, we can provide an emailed or mailed return label for $2.95, which we typically deduct from the refund at the time the return is processed. You are also welcome to purchase postage on your own, and we recommend using the United States Postal Service (USPS) for the most cost-effective postage. For full details, see our Happiness Guarantee.
If your item is damaged or defective, please contact our Customer Happiness Team immediately. We will be happy to take care of the issue.
Note: International customers wishing to initiate a return or exchange will be responsible for all return shipping costs as we are unable to provide international return labels.