Our Sincerest Thank You
To Our Valued Readers.com® Customers,
People are at the heart of our mission. They drive the decisions we make and the values we hold as a company. For the past three months, we haven’t been under normal operations or meeting the high service standards we have set for ourselves and our customers. I’d like to provide some context.
In March, when Indiana's stay-at-home orders began due to COVID-19, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The increase in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse, created a significant challenge resulting in delays in shipping and customer support response times. I’m sorry if we let you down in any way during this time.
I’m proud to share—thanks to the hard work of our team—we are now shipping orders within our normal timeframes, and our Customer Happiness team is once again able to respond to all inquiries in a timely manner.
As a token of our appreciation, we want to extend our biggest sales event ever:
50% OFF* when you use code THANKYOU50 at checkout.
To those of you who shopped at Readers.com® over the past three months, I want to extend my appreciation for your business and your patience as we continually learned and modified our operations to better serve you. Safety measures are still in place to protect our team and our customers, and we have listened to customer feedback to learn invaluable lessons to improve how we’re currently doing business. I can’t thank you enough.