What is your Return Policy?
Due to an influx of orders, please allow additional time for return and exchange processing. Once the return package arrives at our warehouse, it will be placed in the queue for return item inspection prior to being processed.
If you are not completely satisfied with your purchase, you may return it for a refund (minus any original shipping charges) or exchange it for another item within 90 days of the purchase date. If you have any questions about our return process, give us a call at 1-800-210-3975. We’re happy to help!
Items must be in like-new condition to be accepted for return. If you believe you received a damaged or defective product, please refer to our 90-Day Limited Warranty.
In the Manage Your Returns portal, you will have the option to return an item for a refund or an exchange.
Visit the Manage Your Returns portal to initiate your return for a refund or exchange.
Most customers use our Guest Checkout feature and should use the “Don’t Have an Account?” option to begin a return.
All items must be in like-new condition to be accepted for return and will be subject to inspection before processing.
SHIPPING: Customers are responsible for the cost of shipping the returned item(s) back to us. If you live in the U.S. and would like a prepaid USPS First Class Mail return label, please select that option in the Manage Your Returns portal or please let us know and we can email one to you. If you elect to use this prepaid return label, $2.95 (plus tax where applicable) will be deducted from your refund amount or e-gift card balance. If you prefer to purchase return shipping on your own or if you live outside the U.S., please send your return item(s) and a copy of your purchase invoice to:
Attn: Returns Dept.
1300 Windhorst Way, Ste. A
Greenwood, IN 46131
REFUNDS: Refunds will be issued to the original method of payment unless you request otherwise. You will receive a refund confirmation email once your return has been received, inspected, approved, processed, and your refund has been submitted to the original form of payment. Shipping fees are non-refundable.
EXCHANGES: Once you submit your exchange through the Manage Your Returns portal, you will receive an email with the value of your exchange in the form of an e-gift card. Simply use this e-gift card code as the payment method to place your new order. This way, you don’t have to wait for us to receive the return item back before shipping your new item(s)! If the returned item is not in like-new condition when we receive it, your e-gift card will be voided or, if already used, your original method of payment will be charged. Shipping fees will not be credited.
Customers will be allowed one exchange of equal or lesser value per original item purchased.
If you do not wish to submit your return via the Manage Your Return portal, please call our Customer Happiness team at 1-800-210-3975 and we’ll be happy to help.