Need help placing an order or fixing a mistake on an order you just placed? These help topics cover all information related to ordering methods, looking up past orders, and applying discounts.
We are experiencing an influx in customer inquiries resulting in delayed response times, including an email response time of 3 weeks. We’re working as hard as we can to reply to all calls and messages as quickly as possible while providing the amazing service our customers deserve. Thank you for your understanding.
I receive emails from Readers.com®, but my email/password isn’t working to log in to my account. Why?
How do I determine what reading glasses power I need?
How do I determine the best frames for my face shape?
Why did I receive an email about order verification?
What is your return policy?
How do I place an order?
Can I place my order over the phone?
I just placed an order but need to make a change. How do I do that?
Where do I enter my coupon code?
Where do I enter my e-gift card, Groupon, or Living Social code?
Do you have any discounts for military personnel or veterans?
I received a Prop 65 warning at checkout. What does that mean?
The item I want is sold out. Can I backorder it?
How can I see what I’ve ordered from Readers.com™ in the past?
Why are some styles excluded from discounts?
What forms of payment do you accept?
Can I use my FSA or HSA dollars on reading glasses?
Do you charge sales tax?