Frequently Asked Questions

Have a question? We hope you find what you're looking for below, whether it's about your order, method of payment, or how to exchange your readers. Can't find an answer? We're happy to help! Contact us here.

How do I see what I've ordered in the past? changed its name in March 2013. We were formerly known as If you placed an order prior to March 19, 2013, you will not have a saved account with us. Just contact Customer Service, and we can share with you all previous orders. Once you create a login now, all orders you place online will be shown once you log in to your account. If you have created a login after March 19, 2013, and you are having difficulty logging in, please click here and enter your information.

How do I change or modify my order before it ships?

If you have made a mistake when placing your order, this is typically not a problem, but please call us right away. We do ship our orders quickly, so please do not hesitate! We are available by phone Monday-Friday from 9:00 am-6:00 pm ET.

How long does it take to ship my order?

All orders placed before 2:00 pm ET Monday-Friday will be shipped from our warehouse on the day the order is placed.* If you order after 2:00 p.m. ET on Friday, or anytime Saturday, Sunday, or on a holiday, your order will ship the following business day. For First-Class Mail shipping, orders take about 3-5 business days total for delivery. To see shipping estimates for other methods, and for complete details, please visit our Shipping Information page. Please note, your delivery estimate does not begin until the day after your order ships from our warehouse.

*Please note that orders including Coyote Polarized Readers, MultiView Computer Readers, customizable reading glasses, and felix + iris readers will require additional processing time and do not qualify for same-day shipping. In addition, all items in your order will ship together if leaving from our warehouse.

Can I pick my order up from your warehouse?

We do offer an order "Pick-Up" option on the checkout page. All orders can be picked up at our front desk Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. If you order before 2:00 p.m. ET Monday-Friday, your order can be picked up between 3:00 p.m. and 5:00 p.m. that same day. Please note that we will need an electronic or printed version of your email confirmation to authorize your pick-up.

The pick-up address is: 1300 Windhorst Way, Ste A, Greenwood, IN, 46143.

How do I know if these glasses will fit me?

Our sizes describe the measurement from hinge to hinge. To find out which measurement is right for you, grab a measuring tape and measure the width of your face from one temple to the other. You may also measure a pair of glasses you currently own, and then compare that size to pairs you like on

  • Very Narrow 123mm or less
  • Narrow 124mm-129mm
  • Average 130mm-136mm
  • Wide 137mm-140mm
  • Very Wide 141mm or more

We do personally measure all our glasses, and each pair of glasses is available in only one size: small, medium, or wide. Once you click on a pair you like, you will see Item Details to the right of the glasses image. Just below the Item Details you will see the dimensions. For example, if the glasses say Medium Fit, they will come in that one size only. You may filter your product selections on the category pages at any time by selecting your size in the filtering options located on the left-hand side of the screen.

For more information on glasses parts, including where the hinges on your glasses are located, take a look at our Glasses Diagram.

Why are the readers I want only available in a limited quantity?

In order to bring you the lowest prices possible, we buy our reading glasses in bulk based on power. Because of this, our vendors aren't always able to supply us with a balanced shipment of colors and styles within each power. If you would like to order a style of readers in a specific power, color, and quantity, please contact us with this information and we will do our very best to fulfill your request!

I don't see my favorite pair of glasses on your website. How can I tell if they're in stock?

Our website is updated by the minute when items sell. If you do not see your glasses in your favorite power and color, this means they're not available. If you would like to be notified when the item is back in stock, please click here to send us an email. Please be sure to include the name of the glasses, color, and power you need.

Where is my package?

You should have received an email notification once your package shipped. If you did not receive the email, please contact us.

How do I return or exchange my order?

Returns and exchanges are incredibly easy! If you're making a return, click here for more information. If you're making an exchange, click here. Once you're ready, you can return your item(s) to ATTN: Returns, 1300 Windhorst Way, Ste A, Greenwood, IN 46143.

How do I return or exchange my order if I don't have an account?

If you're making a return, click here for more information. If you're making an exchange, click here.

What happens if my item is broken or defective?

If any item you receive is broken or defective, please give us a call at 1-800-210-3975 or email us at so we can send you a replacement free of charge.

Do I have to place my order online?

You do not have to place your order online. You are welcome to call us at 1-800-210-3975, and we would be happy to place an order with your consent using a Visa, MasterCard, Discover, or American Express. Please note: Our regular call center hours are Monday-Friday 9:00 am to 6:00 pm ET.

Can I send you a check for my order?

While we do not accept personal checks, we do accept money orders. Please call us and let us know you would like to purchase using a money order. We will gather a little information from you, including your name, address, phone number, and the items you would like to purchase.

Do your glasses come with a case?

Most of our glasses do not come with a case. If the glasses do include a case, this will be noted in the Item Details. The glasses will also be pictured with the included case. If you are interested in purchasing an extra case or any accessories, please click here.

How can I find more information on glasses in general?

We have a Glasses Guide, which you can view here. It contains useful information such as how to buy readers, whether you need them or not, and how to care for them.

How do I determine the best frames for my face shape?

We have an interactive tool for that! You can select your face shape, virtually try on glasses, and our editors will recommend which glasses are right for you. Check it out here.

How do I figure out what power I need?

We have an easy-to-use, printable diopter chart for you to find your reading glasses strength. Click here to view the chart!

How do I buy sun readers?

You can follow our helpful guide here.

What are aspheric lenses?

You can find an in-depth explanation and reasons for choosing aspheric lenses in this post featured on our blog.

Can I use my FSA/HSA account?

Great news! Reading glasses are eligible for purchase or reimbursement with FSA and HSA accounts. Please check with your insurance company for additional information on restrictions and qualified expenses.

Do you have any discounts for first-time buyers, repeat customers, senior citizens, military personnel or veterans?

We do not have discounts specifically for first-time buyers, repeat customers, or senior citizens. All customers receive the same low prices and free shipping offer presented at time of purchase. For email-only exclusive savings and special deals, sign up for our email list.

We do offer a discount for our customers who are currently serving or have served in any branch of the United States Armed Forces. Please contact our Customer Happiness team at 1-800-559-4209 or email them at for more information on receiving your discount. Please note, reserves the right to verify customer's military or veteran status prior to issuing the discount.

Do your products meet Prop 65 requirements?

WARNING! Our products may contain a chemical known to the State of California to cause cancer, or birth defects or other reproductive harm.